ACCOUNT SET UP

After you have clicked on “See a Doctor Now” from the CCM Member Center, you will need to complete the following steps to set up your account and start using the MDLIVE service.

Woman-Laptop-Doctor-Phone  

Part 1: Activate Your Account 

Step 1

You will land on an MDLive patient registration screen. Select a username, password and set security questions.

MDL Patient Registration  

Step 2

The next screen will confirm that your account registration is complete. Click the green button labeled, “Access Your Account”.

MDL Registration Complete  

Step 3

Sign in with the username and password you created. These are the same credentials you will need to access the MDLIVE app.

MDL Account Sign In  

Part 2: Provide Health Information

Now that you’ve activated your account and signed in, you will need to provide basic medical information that can be made available to your MDLIVE doctors during consultations.

Click on the “My Health” tab from your dashboard to access personal health information. You must complete the “My Health History” section tabs before consulting with MDLIVE doctors.

Step 1

Click on the “My Health” tab from your dashboard to access personal health information. You must complete the “My Health History” section tabs before consulting with MDLIVE doctors.

MDL Health History  

Step 2

Add Your Primary Doctor (optional)

Add Primary Doctor

Step 3

Select a Preferred Pharmacy (optional)

NOTE: “My Health” is also where you can access history and records from MDLIVE consultations.

MDL Select Pharmacy  
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