ACCOUNT SET UP

After you have clicked on “See a Doctor Now” from the CCM Member Center, you will need to complete the following steps to set up your account and start using the MDLIVE service.

NOTE: If you are not logged in as the Head of Household you will not be able to access the MDLIVE setup process.

Step 1

You will land on an MDLive patient registration screen. Select a username, password and set security questions.

Step 2

The next screen will confirm that your account registration is complete. Click the green button labeled, “Access Your Account”.

Step 3

Sign in with the username and password you created. These are the same credentials you will need to access the MDLIVE app.

Step 1

Click on the “My Health” tab from your dashboard to access personal health information. You must complete the “My Health History” section tabs before consulting with MDLIVE doctors.

Step 2

Add Your Primary Doctor (optional)

Step 3

Select a Preferred Pharmacy (optional)

NOTE: “My Health” is also where you can access history and records from MDLIVE consultations.