INSTRUCTIONS FOR FAMILIES WITH DEPENDENTS UNDER 18
After you have gone through the steps to activate and login to your new MDLIVE account, as the head of household you will be able to setup logins for your children or spouse.
Click your name located in the top right hand corner. If you are the head of the household, you will see the names of all the members of your family in the drop down.
Click the name of the family member who needs the doctor consult. If the family member has “register” by their name, you must activate their account before using the MDLIVE service. You can do this by simply clicking on their name from this menu and following the account setup process.
Use your email and phone information to establish a login and password on your child’s behalf.
NOTES: Although your child may have their own unique login, they cannot use the MDLIVE service without a parent present during the doctor consult if they are under the age of 18.
You must enter your child’s health history and provide their preferred pharmacy information before you can schedule a consultation.
When scheduling a consult, you will see that the provider type for your child is defaulted to pediatrician.
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