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Behavioral Health Counseling

One of the great advantages of being a Medi-Share member is that you have a say in what your program should look like through the member vote process. In May 2020, Members voted to maximize their membership in a few new ways, including having access to behavioral health counseling services by phone or video at no cost using Medi-Share's preferred provider.

All behavioral health consults are confidential and Medi-Share will not receive knowledge of the substance/subject matter of any consult. Visits may last up to 30 minutes. However, there is no limit on the number of visits a member may conduct. 

Please note: The behavioral health counselors who can speak with members at no additional cost cannot prescribe medication or treat long-term behavioral health conditions such as eating disorders, trauma, post-traumatic stress disorder, addiction, or other such chronic diagnoses. Members needing more intensive treatment should consult with their primary care provider for recommendations or referrals for specialty treatment.

Member FAQs

+ What is the process for speaking with a counselor?

Members requesting an appointment online must enter their Head of Household ID number in the “Member ID” field. Once a visit is scheduled, the counselor will call the member at the scheduled appointment time. If the scheduled appointment is for a video visit, members will need to login to the mobile app or website to begin the session. 

+ Can multiple people participate on one call (i.e. marriage or family counseling)?

Yes. This is a common occurrence in situations such as counseling with a married couple. Multiple family members from the same Medi-Share household may participate in a counseling session as long as one of the family members participating is a Medi-Share member.

+ Can members of the family request different counselors?

Yes, during the member’s initial call to schedule a visit, he/she will be asked a series of questions in order to best align the member to a counselor. Family members may request different counselors at any time. 

+ Is there a suicide or high risk protocol that the counselor will implement if they need to at the schedule or visit level?

Yes. The provider adheres to protocols in response to these types of situations.