CoronaVirus (COVID-19)

* Updated 3/27/2020

Member FAQs

I was so encouraged by our first online Facebook prayer event. What a blessing to see your praises, your requests, and your heartfelt prayers. If you missed it, you can watch it here.

As a ministry, we are praying fervently for you, our Medi-Share family. The well-being of our staff is also a key concern, so we’ve quickly transitioned and now 95% of our team is working from home. Even so, I am confident that we are able to deliver the same high level of service and advocacy for our members as we have historically.

As part of that service, we will continue to provide you with weekly email updates and blog updates from our Medical Director, along with practical information about your membership, so make sure you are checking your email, our blog, and our website regularly. In addition, I've included a Prayer Guide from our Spiritual Director below that you might find another source of comfort.

Here are some of the measures we are taking to be here if you need to access the Medi-Share program and support from other members due to COVID-19 or other health-related issues: 

1. Member Access & Support – You will continue to have access to MDLive, our contracted telehealth provider, at no cost. If you think you may be having symptoms of COVID-19 such as a fever plus cough and/or shortness of breath, we encourage you to use MDLive (telehealth). MDLive gives you 24/7 access to a board-certified physician who can help you determine if further care or testing is recommended before exposing yourself and/or others to the virus. Register now, instead of waiting until you need it.  

If advanced care for COVID-19 is recommended, know that:

    • All COVID-19 related medical bills including lab testing (which includes COVID-19 test kits) will be eligible for sharing once your Annual Household Portion has been met.
    • If the MDLive physician refers you to seek care for COVID-19, the $35 office/urgent care provider fee or the $200 emergency room provider fee (If MDLive recommends the ER) will be waived.

2. Protecting Employees & Our Ability to Serve You – We will remain open from 8am – 9pm EST Monday – Friday. I have taken steps to transition 95% of our employees to remote work where possible, heeding guidance from state and federal public health officials. We have planned for this type of contingency and expect that our 700 employees will continue to handle calls daily to assist members and providers in anything related to the Medi-Share program from pre-notifications, to bill sharing questions, to care management, or health & wellness coaching. Our team is here to guide and support you in prayer.

We are proud to serve you, the members of Medi-Share, and will continue to provide updates regarding COVID-19 as the situation evolves. Our prayers are with you and your loved ones as we embrace the opportunity to be salt and light in our communities.  

“He who dwells in the secret place of the Most High shall abide under the shadow of the Almighty. I will say of the Lord, He is my refuge and my fortress; My God, in Him I will trust.” Psalm 91:1-2 

Scott Reddig
CEO, Medi-Share

Scott Reddig

Scott Reddig, CEO Medi-Share